WHAT HAPPENS IF I NEED TO CANCEL MY TRIP ONCE THE DEPOSIT IS PAID AND MY BOOKING HAS BEEN ACCEPTED?

WHAT HAPPENS IF ROY NEEDS TO CANCEL OR CHANGE THE TRIP AFTER A BOOKING HAS BEEN CONFIRMED AND A DEPOSIT PAID?

HOW STRENUOUS OR OTHERWISE WILL THE DAY BE?

WHAT IS INCLUDED IN THE AGREED PRICE?

WHAT SHOULD WE BRING WITH US?

WHAT IS NOT INCLUDED IN THE AGREED PRICE?

HOW ARE YOUR PRICES WORKED OUT?

These costs are correct at January 2011.
Please note: Fuel costs in the UK are very high and changing almost on a daily basis! If the price of fuel increases significantly I may need to adjust your final balance to take account of this. I will of course let you know fuel increases as soon as possible.

What happens if I need to cancel my trip once the deposit is paid and my booking has been accepted?

As a one person operation, it is essential that I can plan ahead which is why I advise that all visitors have their own Travel Insurance to cover them in the unusual eventuality that they need to cancel their trip. Once a booking is confirmed by the payment of a deposit I will refuse bookings for the same period from other visitors who contact me. For this reason, if you need to cancel,

Deposits are NOT REFUNDED

IN THE EVENT THAT YOU CANCEL YOUR RESERVATION LESS THAN 2 WEEKS BEFORE YOUR TOUR THE BALANCE OF THE AGREED PRICE WILL BE CHARGED IMMEDIATELY TO YOUR CREDIT CARD

For this reason all bookings MUST be confirmed with a Credit Card although the balance payment can be with cash if you prefer. Cancellation charges will be charged to the Credit Card that the Deposit was charge to. By making a booking and paying a deposit you are deemed to have accepted these conditions and read and understood the other important information on this page. E-mail communications will also constitute part of the agreement between us.

What happens if Roy needs to cancel or change the trip after a booking has been confirmed and a deposit paid?

In the unlikely event that I have to cancel a trip please be assured that it will be an absolute last resort and will be due to circumstances beyond my control. I would do my best to give you as much notice as possible and any monies paid will be refunded in full if your trip can't be rescheduled. I will do everything I can to minimise any inconvenience to you. If a trip needs to be changed due to unforeseen circumstances such as adverse weather conditions I will try to make alternative arrangements to suit you.

How strenuous or otherwise will the day be?

It is really up to you. The day is designed by you to suit your interests and abilities. You know your own limitations and I will rely on you not to exceed them. That said, the best way to see Speyside is to get out and about in it. We will stop often and you decide how much walking or not to do - just let me know when we discuss the trip beforehand if you have any particular likes or dislikes. For instance if you don't like heights I won't include a trip to the top of Elgin Cathedral tower, if you don't like confined spaces I won't include a trip to Sculptors Cave. The trip is all about you and to make the most of it you need to be realistic about what you are comfortable doing. If at any time during the day you find that you want to rest or change your mind about something you must say so. Whatever you do decide to do is entirely at your own risk. Some of the best sites are off the beaten track or may need a bit of determination to see but all of this will be agreed in advance. Some however are really easy to get to and involve no walking at all so there is something for everyone. The beauty of being in a small group is that the day is infinitely flexible, think when you plan your day what you want to get out of it and remember that you are on holiday not an endurance exercise.

What is included in the agreed price?

The price includes the planning of your own personalised itinerary, the services of me as your driver and vehicle costs. Agreed itinerary venues admission fees for the agreed itinerary. This is for the agreed amount of people in your group and the price is per Trip NOT per person.

What should we bring with us?

Leave the pressures of home life at home where they belong. Apart from an open frame of mind you will need to be equipped for the changeable Scottish climate. No matter what the time of year you will need a hooded waterproof jacket and some strong footwear with non slip soles and a sweater for cooler mornings or days is advisable. You can always take a layer off and leave it in the vehicle if the weather changes. You may want to bring a change of footwear if we are planning to be out and about before visiting somewhere such as Ballindalloch Castle. There is plenty of room in the vehicle for you to leave everything. An absolute essential is your camera and lots of film or flashcards for those of you in the digital age. Nobody ever goes home and says that they wished they had taken less photographs! Credit cards are accepted widely in Speyside but you will wish to have some cash with you for making small purchases or paying admission fees. You are the judge of whether your day out is suitable for your children. Younger children may not be admitted to certain whisky distillery tours and may find that other aspects of the day do not entertain them as much as they entertain you. Children are welcome but they remain your responsibility at all times and you should consider them carefully when planning your day.

What is not included in the agreed price?

Any additional admission fees to venues which charges them that are not included in your agreed itinerary. No lunch, snacks or drinks that you may wish to purchase during your trip. I can advise you of the usual admission fees for a venue that you may wish to visit that we have not agreed on in your itinerary.

How are your prices worked out?

The price that we agree before you make a booking will be based on the number of hours that you need me for and the number of miles that I think we will travel. My time is measured from my leaving my home to my returning, as is the mileage so if your accommodation is a long way from my home this will be reflected in the price that we agree. If we do extra miles or take longer on the day there may be an extra charge but I will let you know as we go along if I think that this might happen.